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ASRock B350m pro 4 RAM SC
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JulienBrown View Drop Down
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    Posted: 21 Oct 2017 at 5:32am
My RAM is running in Single Channel and I don't know what to do.

Here's my build:


BIOS Picture:
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johndms View Drop Down
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Points: 24 		Post Options Post Options   Thanks (0) Thanks(0)   Quote johndms Quote  Post ReplyReply Direct Link To This Post Posted: 21 Oct 2017 at 6:02am
Are your ram modules in the correct slots? They should be in DIMM_A2 and DIMM_B2. Not side-by-side.



Edited by johndms - 21 Oct 2017 at 6:04am
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datonyb View Drop Down
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and then double check

and make sure both sticks are pushed in properly

these new am4 ram slots require a LOT more force to seat the ram properly
[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold
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MisterJ View Drop Down
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Points: 1097 		Post Options Post Options   Thanks (0) Thanks(0)   Quote MisterJ Quote  Post ReplyReply Direct Link To This Post Posted: 21 Oct 2017 at 9:00am
JulienBrown, please post your specifications in your signature as I have, including OS and BIOS versions.  We have seen several system problems configured by pcpartpicker with a weak power supply.  I do not think that is your problem right now, just an early warning.  Does your board have an 8-pin and a 4-pin power connection to your CPU?  Does your PS supply these?  My BIOS allows screenshots and I assume yours does too.  Plug in a FAT formatted USB stick and hit F12 on the page you want to post.  I can make little sense on your BIOS picture.  I suspect, as datonyb, that one memory stick is not seated or defective.  Please test each stick, one at a time.  You may need also to test each memory slot.  My original board had two bad slots and required RMA.  Please open your BIOS and hit F9 (Load UEFI Defaults).  Enjoy, John.
Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD
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salohcin View Drop Down
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Originally posted by MisterJ MisterJ wrote:

JulienBrown, please post your specifications in your signature as I have, including OS and BIOS versions.  We have seen several system problems configured by pcpartpicker with a weak power supply.  I do not think that is your problem right now, just an early warning.  Does your board have an 8-pin and a 4-pin power connection to your CPU?  Does your PS supply these?  My BIOS allows screenshots and I assume yours does too.  Plug in a FAT formatted USB stick and hit F12 on the page you want to post.  I can make little sense on your BIOS picture.  I suspect, as datonyb, that one memory stick is not seated or defective.  Please test each stick, one at a time.  You may need also to test each memory slot.  My original board had two bad slots and required RMA.  Please open your BIOS and hit F9 (Load UEFI Defaults).  Enjoy, John.

I have the same problem! CryCryCry
CPU: Ryzen 5 1600
Ram: TeamGroup Dark Pro 2 16Gb (8x2)
Mobo: AsRock Pro4 B350
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datonyb View Drop Down
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Points: 3139 		Post Options Post Options   Thanks (0) Thanks(0)   Quote datonyb Quote  Post ReplyReply Direct Link To This Post Posted: 28 Oct 2017 at 1:23am
same advice

try using slots a1 and b1
and make sure the ram is actually fully seated

it is usually the fact the ram ISNT fully inserted correctly
[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold
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salohcin View Drop Down
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Points: 3 		Post Options Post Options   Thanks (0) Thanks(0)   Quote salohcin Quote  Post ReplyReply Direct Link To This Post Posted: 28 Oct 2017 at 2:14am
Originally posted by datonyb datonyb wrote:

same advice

try using slots a1 and b1
and make sure the ram is actually fully seated

it is usually the fact the ram ISNT fully inserted correctly
A1 + b1 boot ok (dual channel) 
Stick1 - a2 boot ok 
Stick2 - a2 boot ok 
Stick1 - b2 no boot
Stick2 - b2 no boot 

What can I do? 




Edited by salohcin - 28 Oct 2017 at 2:14am
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datonyb View Drop Down
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your slot b2 is defective

either
the actual board is defective OR maybe there is an issue with 1 of the pins on the cpu

remove and examine the cpu pins also check no thermal paste on pins or socket and then if no good

rma the board
[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold
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salohcin View Drop Down
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Points: 3 		Post Options Post Options   Thanks (0) Thanks(0)   Quote salohcin Quote  Post ReplyReply Direct Link To This Post Posted: 28 Oct 2017 at 3:53am
Originally posted by datonyb datonyb wrote:

your slot b2 is defective

either
the actual board is defective OR maybe there is an issue with 1 of the pins on the cpu

remove and examine the cpu pins also check no thermal paste on pins or socket and then if no good

rma the board


OK, thanks!
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