AB350M Pro 4 Freeze in reboot

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   I'm running into the same problem, however this happens only when the board has warmed up after a few minutes of normal operation. I go to shut down or restart, windows shuts down properly, usb powers off, display turns off, power and fans still running. It will be in this state until I hold down the power button. Reset button does nothing. I usually have to cycle the power supply switch and drain the board power to get it to boot again. Starts up and runs Windows and games normally. I have updated to the latest BIOS (4.7) and have tried the beta one as well (4.83) with no change in behavior. Here are my specs:
ASRock AB350M Pro 4
Ryzen 1600
T-Force Dark 3200 RAM (Not QVL, I know, but works well)
Samsung 960 EVO 256GB m.2
PowerColor Red Dragon RX 580 8GB
Seasonic FOCUS GOLD 750W PSU

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PaxTharkas Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 14 Jun 2018 Status: Offline Points: 1	Post Options Post Reply Quote PaxTharkas Report Post Thanks(0) Quote Reply Topic: AB350M Pro 4 Freeze in reboot Posted: 14 Jun 2018 at 12:52am
	I'm running into the same problem, however this happens only when the board has warmed up after a few minutes of normal operation. I go to shut down or restart, windows shuts down properly, usb powers off, display turns off, power and fans still running. It will be in this state until I hold down the power button. Reset button does nothing. I usually have to cycle the power supply switch and drain the board power to get it to boot again. Starts up and runs Windows and games normally. I have updated to the latest BIOS (4.7) and have tried the beta one as well (4.83) with no change in behavior. Here are my specs: ASRock AB350M Pro 4 Ryzen 1600 T-Force Dark 3200 RAM (Not QVL, I know, but works well) Samsung 960 EVO 256GB m.2 PowerColor Red Dragon RX 580 8GB Seasonic FOCUS GOLD 750W PSU

Andriskaaaa Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Mar 2018 Status: Offline Points: 1	Post Options Post Reply Quote Andriskaaaa Report Post Thanks(0) Quote Reply Posted: 02 Mar 2018 at 12:18am
	ASRock is a joke: Answer from the official support: The freezing can happen of many things. Like problem with software installation or BIOS setting. Overclocking system and hardware defect. Please check following: - make fresh Windows installation. Chek again. OK? Then install drivers and check again. And so on... - check if your power supply can support all the hardware you are using. - use CLRCMOS jumper on mainboard to re-set BIOS to default. See manual for more details. - try with other memory modules if you have on hand. (ECC, buffered and high-density modules are not supported). - test if possible the CPU + memory on another system if they are working well. - remove the mainboard from chassis and test again. Maybe a short-circuit from chassis to mainboard? A defect on the hardware itself is still possible. Please contact your dealer for further help.

MisterJ Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 19 Apr 2017 Status: Offline Points: 1097	Post Options Post Reply Quote MisterJ Report Post Thanks(0) Quote Reply Posted: 01 Mar 2018 at 8:58am
	gustdoidao what BIOS/UEFI are "they" running and who are "they"? What BIOS/UEFI were you running? On 13 February Beta BIOS 4.63 was released. Did you run it? Are "they" running it? It is really hard to help with so little information. We don't know what power supply, W10 version, BIOS/UEFI, memory details, OCing and probably more. Enjoy, John.
	Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD

gustdoidao Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01 Mar 2018 Location: brasil Status: Offline Points: 1	Post Options Post Reply Quote gustdoidao Report Post Thanks(0) Quote Reply Posted: 01 Mar 2018 at 6:34am
	Same problem here. ryzen 5 1600x, firecuda 1tb, rx 480, g.skill 3200(qvl ram) I tried almost everything, for 3 weeks, before RMA (Return Merchandise Autorization).Without success... They installed a win 10, drivers without problems and sad that MOBO has no inssues. I sent a lot of links of the problem in this model and ask for retest because is a intermitent problem. they test all componets separately and indicated a problem on the MOBO with the newest bios. Now after 2 months they are going to send me a new MOBO or my money back. now is the question..... ITs not a problem that happens with everybody.... Replace with the same MOBO or change models???? Hail from brazil!! Edited by gustdoidao - 01 Mar 2018 at 6:39am

bitlanul Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26 Feb 2018 Status: Offline Points: 1	Post Options Post Reply Quote bitlanul Report Post Thanks(0) Quote Reply Posted: 26 Feb 2018 at 10:50am
	same thing here .... ryzen 5,samsung 960 evo, g.skill ram updated bios to 4.50 thats a 2018/1/17 release and still same anyone? asrock?......

nikoff90 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Dec 2017 Status: Offline Points: 17	Post Options Post Reply Quote nikoff90 Report Post Thanks(0) Quote Reply Posted: 16 Jan 2018 at 9:09am
	I had contacted them and they instantly opened an RMA and that is the cpu I am using now with no issues.
	Soon to be retired: EVGA 780i Intel Q6600 Mushkin 400Mhz Nvidia GTX260 SLI MSI B350 TOMAHAWK : not my first choice RYZEN 5 1600X Mushkin REDLINE 2666 AMD EVGA GTX 1060 SSC

zlobster Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 02 Sep 2017 Status: Offline Points: 403	Post Options Post Reply Quote zlobster Report Post Thanks(0) Quote Reply Posted: 15 Jan 2018 at 8:33pm
	Well, at least you have a running system now! That is great! Hopefully UEFI and AGESA will be fixed soon. If you are having segfaults in Linux you may want to open a ticket with AMD and RMA the CPU. It's a known issue. Check the webs for more info.
	1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB

nikoff90 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Dec 2017 Status: Offline Points: 17	Post Options Post Reply Quote nikoff90 Report Post Thanks(0) Quote Reply Posted: 15 Jan 2018 at 8:02am
	Thumbs up on the PC with replacement parts no crashing and ram posts to speed. Not an overclocker so no word on that.
	Soon to be retired: EVGA 780i Intel Q6600 Mushkin 400Mhz Nvidia GTX260 SLI MSI B350 TOMAHAWK : not my first choice RYZEN 5 1600X Mushkin REDLINE 2666 AMD EVGA GTX 1060 SSC

nikoff90 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Dec 2017 Status: Offline Points: 17	Post Options Post Reply Quote nikoff90 Report Post Thanks(0) Quote Reply Posted: 11 Jan 2018 at 6:46am
	First with the MSI B350 Tomahawk. No sign of issues. Board runs quick and cooler than the Asrock fingers crossed no issues appear. Bios layout is a mess really WTF were they thinking it's horrible at best. Bios says ram is at slower speed than ram stated but Ryzen master tells me otherwise. Happy to have my new system running.
	Soon to be retired: EVGA 780i Intel Q6600 Mushkin 400Mhz Nvidia GTX260 SLI MSI B350 TOMAHAWK : not my first choice RYZEN 5 1600X Mushkin REDLINE 2666 AMD EVGA GTX 1060 SSC

nikoff90 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Dec 2017 Status: Offline Points: 17	Post Options Post Reply Quote nikoff90 Report Post Thanks(0) Quote Reply Posted: 05 Jan 2018 at 6:10am
	Looks like at least the 10th now before I get the MOBO and AMD had sent me an RMA after I let them know about my issues with Linux and crashing under low utilization but with multiple apps. 4 bash windows 2 running ssh 1 nano 1 python chrome with multiple tabs and streaming you tube. The youtube always seemed to do it in and freeze the system up when I would go to switch video.
	Soon to be retired: EVGA 780i Intel Q6600 Mushkin 400Mhz Nvidia GTX260 SLI MSI B350 TOMAHAWK : not my first choice RYZEN 5 1600X Mushkin REDLINE 2666 AMD EVGA GTX 1060 SSC