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sound and video error |
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Oughlyn 
Newbie 
Joined: 11 Nov 2017 Status: Offline Points: 12 |
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 Topic: sound and video errorPosted: 09 Feb 2018 at 2:59pm |
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AB350 Gaming K4 does not recognize headphones or speakers from rear IO.
Does recognize from front panel. When play video (e.g. youtube) or sound (e.g. music CD) on Win10 64 will return with unspecified error or stop player. Restart of application does not help. |
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wardog
Moderator Group 
Joined: 15 Jul 2015 Status: Offline Points: 6447 |
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Posted: 09 Feb 2018 at 3:01pm |
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ASRock_TSD
ASRock_Official 
Joined: 20 Mar 2015 Status: Offline Points: 8937 |
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Posted: 09 Feb 2018 at 3:12pm |
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Dear Oughlyn, Greetings, this is ASRock TSD. According to your audio question, we provide some suggestions for checking: 1. Please enter the BIOS setup and load BIOS default via [F9] key to verify. 2. Remove other audio devices, only plug a speaker to rear audio to verify. 3. Uninstall the Audio driver from control panel>program first and then reinstall the driver below to verify. 4. If possible, please reinstall OS or install another HDD/SSD with clean OS to verify. 5. If possible, please install other sound devices to verify. Thanks! All the best, ASRock TSD |
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