Fatal1ty X399 Pro issue

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Hey guys,

Computer randomly stops working for no reason a week ago. I tried to restart it by clearing the CMOS, resetting the CPU, The motherboard LEDs light up but hitting the power button, the PC start and it is stuck a the boot with the error code 07. I am aware this error code is related to memory, so i bought a pair of 8GB memory and tried to fit them in. same issue,stuck with the error code 07. i also boot with 1 stick of RAM, nok. The only thing i guess i haven't done is trying with another PSU. I am pretty sure that my PSU is ok, i removed the GPU but nothing seems to work. At this point, I'm not sure if the mobo or CPU is dead. Any suggestions before I RMA this back to Asrock?

Thanks

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betterdayz Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 19 Feb 2018 Location: Belgium Status: Offline Points: 6	Post Options Post Reply Quote betterdayz Report Post Thanks(0) Quote Reply Topic: Fatal1ty X399 Pro issue Posted: 19 Feb 2018 at 6:00am
	Hey guys, Computer randomly stops working for no reason a week ago. I tried to restart it by clearing the CMOS, resetting the CPU, The motherboard LEDs light up but hitting the power button, the PC start and it is stuck a the boot with the error code 07. I am aware this error code is related to memory, so i bought a pair of 8GB memory and tried to fit them in. same issue,stuck with the error code 07. i also boot with 1 stick of RAM, nok. The only thing i guess i haven't done is trying with another PSU. I am pretty sure that my PSU is ok, i removed the GPU but nothing seems to work. At this point, I'm not sure if the mobo or CPU is dead. Any suggestions before I RMA this back to Asrock? Thanks
	ASRock X399 Professional Gaming Threadripper 1920X CORSAIR Vengeance LED 64GB ADATA XPG SX8000 512GB NVME Corsair Force MP500 480GB NVME EVGA GeForce GTX 1080 Ti SC2 GAMING Corsair HX1000i

MisterJ Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 19 Apr 2017 Status: Offline Points: 1097	Post Options Post Reply Quote MisterJ Report Post Thanks(0) Quote Reply Posted: 19 Feb 2018 at 9:57am
	betterdayz, I am not sure 07 is a memory code. Please check your CPU carefully. I would also open an ASRock support ticket and ask them. Enjoy, John.
	Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD

kerberos_20 Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 06 Dec 2017 Location: czech republic Status: Offline Points: 3687	Post Options Post Reply Quote kerberos_20 Report Post Thanks(0) Quote Reply Posted: 19 Feb 2018 at 11:41am
	this doesnt seems like ram related if u dont see after reboots other random codes 07 usualy means cpu/psu/mainboard fault
	userbenchmark

betterdayz Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 19 Feb 2018 Location: Belgium Status: Offline Points: 6	Post Options Post Reply Quote betterdayz Report Post Thanks(0) Quote Reply Posted: 19 Feb 2018 at 2:31pm
	Thanks Guys for the feedback, i will indeed open a ticket towards Asrock and see what will they say. I'll keep you posted. J
	ASRock X399 Professional Gaming Threadripper 1920X CORSAIR Vengeance LED 64GB ADATA XPG SX8000 512GB NVME Corsair Force MP500 480GB NVME EVGA GeForce GTX 1080 Ti SC2 GAMING Corsair HX1000i

SoniC Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23 May 2017 Status: Offline Points: 183	Post Options Post Reply Quote SoniC Report Post Thanks(0) Quote Reply Posted: 20 Feb 2018 at 3:57am
	@betterdayz - if everything else fails (and I really mean everything).... try to veeeeeeeeeery carefully remove the CPU & check for bent pins & then if really everything is fine --- carefully reseat it and use the AMD tool for the screws & correct torque. Memory-related (and PCIe-related probs e.g. too much memory reserved (not adressable by BIOS/UEFI)) can indicate a problem with bent pins. Edited by SoniC - 20 Feb 2018 at 3:59am
	-=SoniC=- TR x1950, ASRock X399 FPG (v. 3.33A), G.Skill 3200 CL14 64GB, Enermax LiqTech 280, AMD Vega 64 LC, 10x HDDs (mostly Hitachi), 2x M.2 (970EVO,960Pro), Xonar DX, AX1200i PSU

betterdayz Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 19 Feb 2018 Location: Belgium Status: Offline Points: 6	Post Options Post Reply Quote betterdayz Report Post Thanks(0) Quote Reply Posted: 24 Feb 2018 at 8:19am
	Hello guys, I will RMA the mobo, i bought a mobo to check whether it was the RAM, or the CPU which was causing issue. I can confirm it was the mobo, it died!! to be honest i have no idea the reasons why. The new mobo is the Aorus Gaming 7..Sorry it is a Asrock forum, this is just for information. Thank you for your help.
	ASRock X399 Professional Gaming Threadripper 1920X CORSAIR Vengeance LED 64GB ADATA XPG SX8000 512GB NVME Corsair Force MP500 480GB NVME EVGA GeForce GTX 1080 Ti SC2 GAMING Corsair HX1000i

wardog Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 15 Jul 2015 Status: Offline Points: 6447	Post Options Post Reply Quote wardog Report Post Thanks(0) Quote Reply Posted: 24 Feb 2018 at 8:40am
	FYI Just shutting off is either PSU or mem related. Debug 7 is memory related: http://asrock.com/support/faq.us.asp?id=334

betterdayz Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 19 Feb 2018 Location: Belgium Status: Offline Points: 6	Post Options Post Reply Quote betterdayz Report Post Thanks(0) Quote Reply Posted: 24 Feb 2018 at 6:44pm
	@wardog thank you for the hint. In my own case, the mobo was the problem. Quick question, I bought the mobo at newegg, but in the meantime i move to Europe (Belgium). Do i need to send the mobo to asrock america or i can send it to a local Asrock in Europe? Tks
	ASRock X399 Professional Gaming Threadripper 1920X CORSAIR Vengeance LED 64GB ADATA XPG SX8000 512GB NVME Corsair Force MP500 480GB NVME EVGA GeForce GTX 1080 Ti SC2 GAMING Corsair HX1000i