AB350M Pro4 USB LED is still on

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   Dear CoffeeMachine,

Greetings, this is ASRock TSD.

If you'd like to turn off the mouse LED, you have to enable the deep sleep function in order to cut off the USB standby power under S4/S5 state.

About the system shutdown problem, we provide some suggestions for verifying:

1. Please load BIOS default setting via [F9] key and then only enable the Deep Sleep function to verify.

2. Please make sure all of the drivers are installed properly and enter to the Device Manager checking if there is any unknown device.

3. Please follow the steps below to adjust the system shutdown behavior:
Step 1. In Control Panel, please enter the Power Options.
Step 2. Click "Choose what the power buttons do".
Step 3 .UNCHECK "Turn on fast startup (recommended)" box.
Step 4. Click Save Settings.

4. Please only install the bare bone device; CPU, one memory, VGA card and system disk to check if system is able to shutdown properly.

5. If possible, please re-install the OS or change other system disks with clean OS installed to verify.

Thanks!

All the best,
ASRock TSD

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ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8907	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Topic: AB350M Pro4 USB LED is still on Posted: 27 Feb 2018 at 5:20pm
	Dear CoffeeMachine, Greetings, this is ASRock TSD. If you'd like to turn off the mouse LED, you have to enable the deep sleep function in order to cut off the USB standby power under S4/S5 state. About the system shutdown problem, we provide some suggestions for verifying: 1. Please load BIOS default setting via [F9] key and then only enable the Deep Sleep function to verify. 2. Please make sure all of the drivers are installed properly and enter to the Device Manager checking if there is any unknown device. 3. Please follow the steps below to adjust the system shutdown behavior: Step 1. In Control Panel, please enter the Power Options. Step 2. Click "Choose what the power buttons do". Step 3 .UNCHECK "Turn on fast startup (recommended)" box. Step 4. Click Save Settings. 4. Please only install the bare bone device; CPU, one memory, VGA card and system disk to check if system is able to shutdown properly. 5. If possible, please re-install the OS or change other system disks with clean OS installed to verify. Thanks! All the best, ASRock TSD

johntamemail Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 25 Feb 2018 Status: Offline Points: 5	Post Options Post Reply Quote johntamemail Report Post Thanks(0) Quote Reply Posted: 27 Feb 2018 at 4:42pm
	Did you try to disable the fast startup function in Win 10? https://www.windowscentral.com/how-disable-windows-10-fast-startup Edited by johntamemail - 27 Feb 2018 at 4:43pm

CoffeeMachine Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 Nov 2017 Status: Offline Points: 14	Post Options Post Reply Quote CoffeeMachine Report Post Thanks(0) Quote Reply Posted: 27 Feb 2018 at 4:22pm
	Hi, I am having issues with the mouse LED not turning off after shut down the PC. seems like disabled in windows10 power setting and Deep Sleep enabled in the BIOS. But it prevent my PC from shutting down correctly (it doesn't completed shut down.) Is there anyway to turn the mouse LED off with other ways? Regards,