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Memory compatibly problem?

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Elightstorm View Drop Down
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    Posted: 27 Mar 2018 at 4:36pm
Hello,
Cannot start my AB350M Pro4 1.3 bios just black screen when installing Crucial DDR4. 
But it runs well with Patriot DDR4.
Is it memory problem, or its not compatible with the motherboard.
Please help me.

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ASRock_TSD View Drop Down
ASRock_Official
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 27 Mar 2018 at 5:19pm
Dear Elightstorm,

Greetings, this is ASRock TSD.


For memory compatibility, we provide some suggestions for checking:
 
1. Please clear CMOS to verify.

2. Please only install one stick memory to each DRAM slot by turns to verify.
 
3. Please install another memory to boot into BIOS setup; use Instant Flash to update BIOS P3.40 to verify.
http://www.asrock.com/MB/AMD/AB350M%20Pro4/index.asp#BIOS
 
If symptom stills the same with this module, we suggest referring to our memory QVL to install supported memory for your system setup:


Thanks!

All the best,
ASRock TSD

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