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X370 pro gaming, aquantia firmware fail |
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mschumiv 
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Joined: 27 Jun 2018 Status: Offline Points: 11 |
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 Topic: X370 pro gaming, aquantia firmware failPosted: 27 Jun 2018 at 5:06pm |
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sdtyler78
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Joined: 14 Apr 2017 Location: Tx Status: Offline Points: 7 |
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Posted: 28 Jun 2018 at 8:16am |
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look in device manager and see if there is a new entry , can't remember what its called ...mite be called sample i had this happen to me not to long ago . ofcourse uninstall and then right click and scan
Edited by sdtyler78 - 28 Jun 2018 at 8:17am |
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mschumiv
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Posted: 28 Jun 2018 at 2:13pm |
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I found what you said. Did what you you suggested, let's say it works like before which is not so good. I tried a firmware update, maybe it would fix something. I'm using the latest drivers from the aquantia website. I heard a firmware update would improve functionality but it fails like halfway trough.
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gizmic
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Joined: 13 Jun 2018 Location: Hong Kong Status: Offline Points: 677 |
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Posted: 28 Jun 2018 at 3:20pm |
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didnt know you could upgrade the firmware of a lan adapter and in general if a firmware upgrade fails its usually bricked.
as for the drivers i can only say make sure its AQC108 for your board
if the device is not listed in your "device manager" or some device has an X or Exclamation mark i'm sure that lan adapter is a goner |
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stupidityleak
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Posted: 03 Aug 2018 at 4:03am |
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Just in case anyone is having the same problems I was having, I have two identical systems with the ASROCK Fata1ity X370 Professional Gaming AM4 system with the Aquantia 5g NIC built into the board.
Both systems have the same issues: Aquantia NIC shows connecting > reset > connecting > reset or Aquantia NIC would just not recognize anything plugged into it at all I tried the beta firmware update listed on the ASROCK website and both the ASROCK issued driver and the Aquantia issued driver. Nothing worked. I finally got in touch with Richard at Aquantia (he said to have anyone else having issues contact them at aqn_support@aquantia.com). Richard sent me a .ZIP file with a firmware update and new drivers. This is what I did: Updated Files 1. Empty the .ZIP folder into C:\update 2. Open Device Manager and update the Aquantia driver to the ones found in C:\update 3. Open a command prompt as Administrator 4. Browse to the C:\update folder 5. Run AtlFlashUpdate.exe 6. The firmware will update to 1.5.83 7. Once the process is complete, restart your computer 8. Adapter should now work normally. Note: I have two of these systems and these steps fixed the problem on both. When I restarted after the firmware update, both systems hung after Windows shut down and I had to manually reset them but that was the only hangup. I hope this helps. Edited by stupidityleak - 25 Aug 2018 at 11:36am |
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gizmic
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Posted: 03 Aug 2018 at 10:41am |
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this happens to me when my system crashes
and would require hard power off (not restart/reboot) for it to work again
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stupidityleak
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Posted: 03 Aug 2018 at 10:43am |
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mschumiv
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Posted: 03 Aug 2018 at 1:40pm |
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Thank you man!
Will try soon. |
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gizmic
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Posted: 03 Aug 2018 at 1:51pm |
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i wont update with that file i have another chip (AQC107)
and its not a big problem for me as my system only crashes when i'm in the mood for overclocking trial and errors.
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stupidityleak
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Posted: 03 Aug 2018 at 1:54pm |
I would reach out to the email address I posted, you're likely to get Richard ( I hope!) and maybe they'll have a solution that works for your chip just as well as it did for my particular situation. I just assumed all of us had the X370 Professional Gaming board. If I come across anything else that's helpful, I'll definitely let you know! |
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gizmic wrote: