Asrock Z97 Extreme6 and TPM2-S module

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Hi!

I apologize for "my" English but I do not speak English and I use Google Translator.

I have Asrock Z97 Extreme6 motherboard and I want to use the TPM function because I need encryption.
I bought the appropriate Asrock TPM2-S module (TPM V2.0). Unfortunately, it does not work. In UEFI, "SUPPORT TURNED OFF" is displayed on the "Advanced \ Trusted Computing" page. Both options are included.

I do not know what to do.

I have not heard anywhere that my motherboard does not work with TPM2-S.
I also do not want to change my motherboard to another one.

I would be very grateful for your help.

Thanks
pollanonim

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pollanonim Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Jul 2018 Status: Offline Points: 6	Post Options Post Reply Quote pollanonim Report Post Thanks(0) Quote Reply Topic: Asrock Z97 Extreme6 and TPM2-S module Posted: 07 Jul 2018 at 12:37am
	Hi! I apologize for "my" English but I do not speak English and I use Google Translator. I have Asrock Z97 Extreme6 motherboard and I want to use the TPM function because I need encryption. I bought the appropriate Asrock TPM2-S module (TPM V2.0). Unfortunately, it does not work. In UEFI, "SUPPORT TURNED OFF" is displayed on the "Advanced \ Trusted Computing" page. Both options are included. I do not know what to do. I have not heard anywhere that my motherboard does not work with TPM2-S. I also do not want to change my motherboard to another one. I would be very grateful for your help. Thanks pollanonim

gcole81079 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 04 Jun 2020 Location: Muskegon MI Status: Offline Points: 1	Post Options Post Reply Quote gcole81079 Report Post Thanks(0) Quote Reply Posted: 05 Jun 2020 at 12:02am
	I have same problem with ASRock Extreme6 MB (running 2.80 BIOS) and TPM2-S module. After installation, Win 10 (64 bit) says "Compatible TPM cannot be found on this computer. Verify that this computer has a 1.2 TPM or later and it is turned on in the BIOS." I have reinstalled the TPM several times and no iteration of BIOS setting in the Advanced\Trusting Computing screen seems to work. I have removed the TPM and set the Auto Detect Security Device to "Disabled", rebooted, then shutdown the PC. I then installed the TPM, rebooted, and the Advanced\Trusting Computing screen now shows the Auto Detect Security Device has been "Enabled" but the message below Current Status Information says "SUPPORT TURNED OFF". And Win 10 still says TPM not found. No matter what BIOS sequence I use to boot up, I cannot get the system to recognize the TPM. The 2.80 BIOS is the latest version offered by ASRock and does not fix the problem. I have emailed ASRock Technical Support on 3 separate occasions regarding the issue and still do not have a reply...frustrating. I have seen similar TPM issues with other ASRock MB's where ASRock support sent them a BIOS fix. I would like to know if I have the wrong type of TPM or if I need a BIOS fix. Thanks
	gcole

paolo.crippa.87 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15 Sep 2021 Status: Offline Points: 30	Post Options Post Reply Quote paolo.crippa.87 Report Post Thanks(1) Quote Reply Posted: 15 Sep 2021 at 7:07pm
	Dear pollanonim and gcole, I had the exact same problem with TPM 2.0 and bios 2.80 with my Z97 extreme6 (the module was physically installed on the mobo, but the bios stated "SUPPORT TURNED OFF"). Fortunately, I emailed ASRock Technical Support and I was just sent a beta bios to try out (2.80A). For me, it completely solved the problem (i.e. Windows 10/11 fully recognizes the TPM 2.0 support). Please find it here: https://drive.google.com/file/d/17LkyYA2Ofoca3o6Z4KRe5xUKpziji5qJ/ Let me know if it solves your problem as well. Have a nice day. Paolo

mdel Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Aug 2022 Status: Offline Points: 15	Post Options Post Reply Quote mdel Report Post Thanks(0) Quote Reply Posted: 10 Aug 2022 at 2:14am
	This seems to have worked for me too. Thanks for sharing! I was stuck on a particular old Win11 Insider build because their policy changed and none of the cumulative updates would install properly any more without finding a TPM. Installing a TPM2-S, using this BIOS, and then doing an in-place Win11 install of a newer build got me working and back on the update flow again. Yay! I'd tried doing an in-place install before but it wouldn't work without finding a TPM. Thanks!

loefam Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 08 Aug 2024 Status: Offline Points: 15	Post Options Post Reply Quote loefam Report Post Thanks(0) Quote Reply Posted: 08 Aug 2024 at 2:28am
	Hello, I am also running to the same issue and unable to find the firmware version 2.80a (the link posted previously is no longer valid and online searches have come up empty). Does anyone know how this version can be obtained?

cislerk Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 28 Oct 2024 Location: Chile Status: Offline Points: 15	Post Options Post Reply Quote cislerk Report Post Thanks(0) Quote Reply Posted: 28 Oct 2024 at 11:09pm
	Can you send me the file again? link is lost!! PLEASE!!

JeanClaude Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 08 Nov 2024 Location: Texas Status: Offline Points: 15	Post Options Post Reply Quote JeanClaude Report Post Thanks(0) Quote Reply Posted: 10 Nov 2024 at 5:19am
	I'm having the same issue. The link to BIOS file 2.80A doesn't work.