Bluetooth just died

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   Hi.

Yesterday I was sending a few pictures from my phone to PC via BT but in the middle of the transmission BT just died (icon disappeared from the Windows taskbar).

Today, I checked on Linux and it wasn't there either.

I went back to Windows and in Device Manager there's no Bluetooth anymore but there's an item with the exclamation mark:

"Unknown USB Device (Device Descriptor Request Failed)"

I suspect it is involved but I can't be sure.

Anyone knows what it could be?

I searched a little on Google and found that it might be a FAULTY HARDWARE!

How could it had happened if it was just working?

Temperatures inside my case are not excellent but they're not bad at all.

I'm just posting it here because the BT is integrated to my ASRock B550 Taichi.

Regards

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gersones Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Oct 2023 Location: Brazil Status: Offline Points: 80	Post Options Post Reply Quote gersones Report Post Thanks(0) Quote Reply Topic: Bluetooth just died Posted: 28 Oct 2023 at 4:32am
	Hi. Yesterday I was sending a few pictures from my phone to PC via BT but in the middle of the transmission BT just died (icon disappeared from the Windows taskbar). Today, I checked on Linux and it wasn't there either. I went back to Windows and in Device Manager there's no Bluetooth anymore but there's an item with the exclamation mark: "Unknown USB Device (Device Descriptor Request Failed)" I suspect it is involved but I can't be sure. Anyone knows what it could be? I searched a little on Google and found that it might be a FAULTY HARDWARE! How could it had happened if it was just working? Temperatures inside my case are not excellent but they're not bad at all. I'm just posting it here because the BT is integrated to my ASRock B550 Taichi. Regards

gersones Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Oct 2023 Location: Brazil Status: Offline Points: 80	Post Options Post Reply Quote gersones Report Post Thanks(2) Quote Reply Posted: 28 Oct 2023 at 6:28am
	For those who happen to face the same issue, I hope this helps you: You'll find some attempts to fix this in Google/Youtube but none will work (maybe I just didn't find the right answer). The steps I did that solved it: 1. In Windows Device Manager, uninstall the problematic USB device/driver; 2. Uninstall the BT drivers; 3. Restart and go into BIOS/Setup; 4. Find where you enable/disable onboard components and disable BT (I disabled the main wireless controller, so I disabled BT and WiFi); 5. Let the computer boots Windows normally then reboot again; 6. Go into BIOS/Setup and re-enable BT; 7. Boot into Windows and reinstall BT drivers; 8. If the it doesn't appear in Device Manager, reboot; 9. Check if the BT appears in Device Manager (but you'll know it came back when you see the BT icon in the taskbar). The headaches are gone. Regards

Thoth33 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 Aug 2024 Location: KS Status: Offline Points: 15	Post Options Post Reply Quote Thoth33 Report Post Thanks(0) Quote Reply Posted: 11 Aug 2024 at 12:42pm
	I made an account just to thank you for this. Your steps worked. I followed them exactly, but i think turning the device on and off in bios may have been all that was necessary. Still, doing so would not have otherwise occurred to me. Thank you very much.

gersones Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Oct 2023 Location: Brazil Status: Offline Points: 80	Post Options Post Reply Quote gersones Report Post Thanks(0) Quote Reply Posted: 12 Aug 2024 at 7:09am
	Glad it helped you.

Ninetailfox21 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 Sep 2024 Status: Offline Points: 15	Post Options Post Reply Quote Ninetailfox21 Report Post Thanks(0) Quote Reply Posted: 24 Sep 2024 at 9:28am
	I Too made an account just to Give thanks to the many headaches ive had trying to resolve this Thankyou Username: "gersones" (2nd post from the very top) I had to research how to get into bios. but the steps solved my situation in one attempt with Easee... with no I.T. Skills... and following the steps. it took me less than 15minutes.

gamertothebone Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13 hours 33 minutes ago Location: Southern CA Status: Offline Points: 50	Post Options Post Reply Quote gamertothebone Report Post Thanks(0) Quote Reply Posted: 13 hours 30 minutes ago at 12:07am
	This did not work for me I disabled the WAN in BIOS because I could not find any bluetooth. Have seen other suggestions to reset CMOS. Most problems I have had with a brand new motherboard in 20 years... The tech support options from this brand are very limited.

gamertothebone Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13 hours 33 minutes ago Location: Southern CA Status: Offline Points: 50	Post Options Post Reply Quote gamertothebone Report Post Thanks(0) Quote Reply Posted: 3 hours 46 minutes ago at 9:51am
	My motherboard is Z790 - C Intel. Apologies for posting here.