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Error: Problem related to memory
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DJViking View Drop Down
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    Posted: 18 Jun 2016 at 10:59pm
I have assembled a new PC on the ASRock Fatal1ty X99X Killer/3.1
Booting up the PC for the first time the onboard display showed first 19 then b6

I assembled with the Intel i7-6850K CPU and G.skill 32GB 3600MHz DDR4 (4*8GB).

I placed the memory in A1, B1, C1 and D1 according to the manual.

I even tried to remove the modules in C1 and D1, but still the same error is shown.

Quote
01 - 54
(except 0d),
5A- 60
Problem related to memory. Please re-install the CPU and
memory then clear CMOS. If the problem still exists, please
install only one memory module or try using other memory
modules.

b0
Problem related to memory. Please re-install the CPU and
memory. If the problem still exists, please install only one
memory module or try using other memory modules.
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Xaltar View Drop Down
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Joined: 16 May 2015
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Points: 25193 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 18 Jun 2016 at 11:03pm
Is your BIOS up to date? The new Broadwell-E CPUs require BIOS version 3.0 or later.
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DJViking View Drop Down
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Points: 70 		Post Options Post Options   Thanks (0) Thanks(0)   Quote DJViking Quote  Post ReplyReply Direct Link To This Post Posted: 18 Jun 2016 at 11:27pm
Could that be the reason? I haven't updated the BIOS. Unless the MB has the newest BIOS from retailer I am probably on stock P1.00
I was kinda hoping I could boot into the BIOS to update it to support Broadwell-E.

If the problem was that the BIOS didn't support the CPU shouldn't I get a different error message?
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Xaltar View Drop Down
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Points: 25193 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 18 Jun 2016 at 11:48pm
The memory controller on the CPU is different compared to Haswell-E so yes it is most likley the cause. There isn't an error code for "Unsupported CPU" so there likely wouldn't be a CPU specific code given the new CPUs are pin compatible to Haswell-E. 

Your options are: 

1. Take the board back to the retailer (assuming a physical store) or a Tech company and get them to flash the BIOS for you.
2. Borrow a Haswell-E CPU from a friend and flash to the latest version.
3. Order a preflashed BIOS chip from ASRock directly and install it.

Your DR. Debug codes are in line with other users that did not have a supporting BIOS so I am fairly certain that is the issue. Sadly ASRock does not have an implementation that allows you to flash the BIOS without a supported CPU so the options listed above are your only real choices. 

Good luck and let us know how it goes Thumbs Up


Edited by Xaltar - 18 Jun 2016 at 11:48pm
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DJViking View Drop Down
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Points: 70 		Post Options Post Options   Thanks (0) Thanks(0)   Quote DJViking Quote  Post ReplyReply Direct Link To This Post Posted: 18 Jun 2016 at 11:54pm
I think I have to go for option 3 and purchase a BIOS chip from ASRock.
It doesn't seem like they ship to Europa. That link was for USA support/RMA.

Edit: I have just sent an email to ASRock. Hope they can comply with a BIOS chip.


Edited by DJViking - 19 Jun 2016 at 3:38am
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