32GB memory modules on X399

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   I see in the notes for the latest X399 Taichi BIOS (version 3.80) that they fixed something regarding 32GB memory modules. Are 32GB memory modules now supported on the X399 Taichi? There are none on the memory compatibility list. 

If they are now supported, is the maximum memory supported on that board now 256GB (8x 32GB)?

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Gimli Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 May 2019 Status: Offline Points: 13	Post Options Post Reply Quote Gimli Report Post Thanks(0) Quote Reply Topic: 32GB memory modules on X399 Posted: 18 Oct 2019 at 10:13pm
	I see in the notes for the latest X399 Taichi BIOS (version 3.80) that they fixed something regarding 32GB memory modules. Are 32GB memory modules now supported on the X399 Taichi? There are none on the memory compatibility list. If they are now supported, is the maximum memory supported on that board now 256GB (8x 32GB)?

Ray62 Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 01 Jul 2018 Location: Germany, Berlin Status: Offline Points: 706	Post Options Post Reply Quote Ray62 Report Post Thanks(0) Quote Reply Posted: 19 Oct 2019 at 6:25pm
	These modules are new and the QVLs are old... If Asrock fixed something regarding 32GB memory modules, it should be possible to use 8 pieces for 256GB in TR4 boards. The same things happens to AM4 to get 128GB with 4 pieces. - You can try and test it - You can ask Asrock for the general support and with which RAM they evaluated
	Asrock Fatal1ty X370 Professional Gaming Offline Under test: MSI X570_MEG_ACE \| AMD Ryzen 9 3900X \| Scythe Mugen5 \| 2x16GB F4-3200C14D-32GTZ@3466 \| ASUS GeForce GTX 1080 Ti FE

Gimli Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 May 2019 Status: Offline Points: 13	Post Options Post Reply Quote Gimli Report Post Thanks(0) Quote Reply Posted: 02 Nov 2019 at 12:21am
	So I contacted ASRock support as you suggested and, over a week later, I still haven't received a response. Is it normal for support to take this long to respond?

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 27728	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 02 Nov 2019 at 1:15am
	It can take a while sometimes. Typically I get a response in a day or 2. I always send tickets anonymously so I don't get any sort of preferential treatment so this should be accurate for anyone in the EU and Asia regions (I have tested both departments). The US however I have not tested in a few years now so I don't know how their turnaround time is. More often than not, when people don't get responses it's because the ticket failed to send. Make sure you enter your details correctly and ensure you received an automated response to the email address you entered. If you don't get an automated response the ticket was not received by Tech Support. Check your spam folder too as it often ends up there, I think its the ".tw" suffix that does it. If you still don't have a response by the end of Monday, send another one and try selecting a different region. The Regions are as follows: Europe (all of continental Europe) Asia (Asia, Eurasia and Australia) USA So when entering your location pick one that falls firmly into one of those categories. Edited by Xaltar - 02 Nov 2019 at 1:16am