UEFI not working anymore

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   Hello ASRock Team,

My PC runs a Ryzen 9 5900x on an ASRock B550 Extreme 4 Mainboard (newest BIOS version. 2.20 afaik).

Everything was running fine, but since one weak i have a new problem: My UEFI is not working at all. When I press DEL or F2 on startup, the screen freezes on the "Asrock ... please press DEL to enter setup" - screen. The same happens if i use the Restart to UEFI tool from Asrock.

I fixed the problem by doing a CMOS Reset of the Mainboard. Then i could go into UEFI. Once! After this one time, the freezing again happened.

What can i do to prevent this?

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
Ithafeer123 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 29 Aug 2022 Status: Offline Points: 35	Post Options Post Reply Quote Ithafeer123 Report Post Thanks(0) Quote Reply Topic: UEFI not working anymore Posted: 29 Aug 2022 at 7:16pm
	Hello ASRock Team, My PC runs a Ryzen 9 5900x on an ASRock B550 Extreme 4 Mainboard (newest BIOS version. 2.20 afaik). Everything was running fine, but since one weak i have a new problem: My UEFI is not working at all. When I press DEL or F2 on startup, the screen freezes on the "Asrock ... please press DEL to enter setup" - screen. The same happens if i use the Restart to UEFI tool from Asrock. I fixed the problem by doing a CMOS Reset of the Mainboard. Then i could go into UEFI. Once! After this one time, the freezing again happened. What can i do to prevent this?

Ithafeer123 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 29 Aug 2022 Status: Offline Points: 35	Post Options Post Reply Quote Ithafeer123 Report Post Thanks(0) Quote Reply Posted: 29 Aug 2022 at 7:16pm
	Ah one more bit of information: If I dont try to go into UEFI, windows 10 boots just fine!

Ithafeer Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13 May 2021 Status: Offline Points: 50	Post Options Post Reply Quote Ithafeer Report Post Thanks(0) Quote Reply Posted: 31 Aug 2022 at 10:55pm
	Anybody?

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 27728	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 01 Sep 2022 at 1:07am
	Hi Ithafeer, if you want direct assistance from ASRock you will need to open a support ticket with ASRock here: https://event.asrock.com/tsd.asp This is a community forum although ASRock does post here on occasion too. Your best bet is to open a support ticket though, if no one has replied then likely no one here has any ideas that could help. I would try disconnecting everything from your system except for keyboard and display. Disconnect drives, USB devices etc and see if you can get into the UEFI. Sometimes it is as simple as a flash drive that is causing the UEFI to hang.