x299 killer sli

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   Hi.

I just ended mounting my pc.

But I encounter a problem, the motherboard never shutdown. Fans, leds... Everything is still on.

I use w10 pro. It doesn't matter if i ask for shutdown, reset, sleep or hibernate. Windows "is closed", the screen goes black, but the computer never stops.

The only way to shutdown is to keep pressed the power buttom.

Can anyone help?

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InferTT Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01 Jun 2018 Status: Offline Points: 3	Post Options Post Reply Quote InferTT Report Post Thanks(0) Quote Reply Topic: x299 killer sli Posted: 01 Jun 2018 at 8:38pm
	Hi. I just ended mounting my pc. But I encounter a problem, the motherboard never shutdown. Fans, leds... Everything is still on. I use w10 pro. It doesn't matter if i ask for shutdown, reset, sleep or hibernate. Windows "is closed", the screen goes black, but the computer never stops. The only way to shutdown is to keep pressed the power buttom. Can anyone help?

aksa0110 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 31 May 2018 Location: Serbia Status: Offline Points: 6	Post Options Post Reply Quote aksa0110 Report Post Thanks(0) Quote Reply Posted: 01 Jun 2018 at 9:36pm
	Hi, I experienced the same thing some months ago. Check this Microsoft thread, I followed instructions and it sorted my issue. https://answers.microsoft.com/en-us/windows/forum/windows_10-power/windows-10-not-shutting-down-after-creators-update/a828ca31-32c2-4cfa-96bc-0a01b5230eb3?auth=1

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8937	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 05 Jun 2018 at 10:57am
	Dear InferTT, Thank you for choosing ASRock. Regarding your case, please clear CMOS to load BIOS default and check if the symptom can be fixed. Please unplug the power cord firstly, and you can push the clear CMOS button form rear IO or follow the user manual page 22 to clear CMOS by set the CMOS jumper. http://asrock.pc.cdn.bitgravity.com/Manual/X299%20Killer%20SLIac.pdf Thank you! Yours truly, ASRock TSD