USB performance

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   I have spotty USB performance with the Workstation. 

installed latest Drivers and switch from front facing USB to directly on the board. the Mouse which is USB dongle Wireless HP 4000 mouse is constantly interrupted. clicking is not registering, Movements are interrupted. it seems to depend on what Application I am using. Replaced batteries several times to see if low voltage is the issue. also attempted to move the dongle outside the ATX case and more closer to keyboard/mouse wire statics perhaps. 

I would like to test USB ports with a utility provided by ASROCK to rule out component issues. the issue has been there since I assembled the workstation. 

ASRock
Fatal1ty
B450 GAMING-ITX/AC
AMD Promontory B450
AM4

Onboard USB:
USB 3.11 x USB 3.1 Gen2 Type-A Port (10Gb/s) (Supports ESD Protection) 2 x USB 3.1 Gen1 Ports (Supports ESD Protection)
USB 1.1/2.02 x USB 2.0 Ports (Supports ESD Protection) * 1 x Fatal1ty Mouse Port (USB 2.0) is included
USB Type-C1 x USB 3.1 Gen2 Type-C Port (10Gb/s) (Supports ESD Protection)

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veercv Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16 Jul 2020 Status: Offline Points: 4	Post Options Post Reply Quote veercv Report Post Thanks(0) Quote Reply Topic: USB performance Posted: 16 Jul 2020 at 2:56am
	I have spotty USB performance with the Workstation. installed latest Drivers and switch from front facing USB to directly on the board. the Mouse which is USB dongle Wireless HP 4000 mouse is constantly interrupted. clicking is not registering, Movements are interrupted. it seems to depend on what Application I am using. Replaced batteries several times to see if low voltage is the issue. also attempted to move the dongle outside the ATX case and more closer to keyboard/mouse wire statics perhaps. I would like to test USB ports with a utility provided by ASROCK to rule out component issues. the issue has been there since I assembled the workstation. ASRock Fatal1ty B450 GAMING-ITX/AC AMD Promontory B450 AM4 Onboard USB: USB 3.11 x USB 3.1 Gen2 Type-A Port (10Gb/s) (Supports ESD Protection) 2 x USB 3.1 Gen1 Ports (Supports ESD Protection) USB 1.1/2.02 x USB 2.0 Ports (Supports ESD Protection) * 1 x Fatal1ty Mouse Port (USB 2.0) is included USB Type-C1 x USB 3.1 Gen2 Type-C Port (10Gb/s) (Supports ESD Protection)

ThreeDee Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 24 Jul 2019 Location: Billings,MT Status: Offline Points: 2396	Post Options Post Reply Quote ThreeDee Report Post Thanks(1) Quote Reply Posted: 16 Jul 2020 at 2:48pm
	have you tried a wired keyboard/mouse?
	\|Ryzen 5 5900\|ASRock X570 Taichi-BIOS 4.60\|2x16GB HyperX Predator RGB 3200@3600 1:1 IF\|ASRock RX 6700XT\|2 x PCIe 4.0 M.2 Drives for OS & Games\|850 WTT Seasonic 80+ Titanium PSU\|Noctua NH-D15\|

Jaxon Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Aug 2020 Status: Offline Points: 1	Post Options Post Reply Quote Jaxon Report Post Thanks(0) Quote Reply Posted: 02 Aug 2020 at 12:23am
	I have the same issue with an A350 Pro4, maddening. Switching to the front panel USBs works normally. Would very much like a solution.
	DCS

veercv Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16 Jul 2020 Status: Offline Points: 4	Post Options Post Reply Quote veercv Report Post Thanks(0) Quote Reply Posted: 04 Aug 2020 at 3:22am
	update: I hooked up wired USB (PS2 did not work for me despite enabling it in bios) Whenever this disturbing wireless mouse starts to slow down or not respond I immediately switched to USB hardware and it works fine. I suspect now that the ATX setup with very little room for wires etc. is interrupting the wireless signal. I am using HP 4000 dongle and might have to move the dongle away from the micro board and onto USB Hub outside the ATX case.