B850 Steel Legend RMA Request

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   having an issue with a seemingly dead B850 Steel Legend and my RMA request has received no response for several days, can't post a thread to the main channel so trying here instead.

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exivicus Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 3 hours 41 minutes ago Status: Offline Points: 45	Post Options Post Reply Quote exivicus Report Post Thanks(0) Quote Reply Topic: B850 Steel Legend RMA Request Posted: 3 hours 36 minutes ago at 3:26am
	having an issue with a seemingly dead B850 Steel Legend and my RMA request has received no response for several days, can't post a thread to the main channel so trying here instead.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 42578	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 3 hours 24 minutes ago at 3:38am
	Typically I see response times within 7 working days with ASRock Tech Support. I doubt you will receive a response over the weekend. You should have received an automated confirmation email when you submitted your request. If not, your request didn't go through. You should check your spam folder too, for some reason a lot of ASRock's emails go to the spam folder. So, if you did not receive a confirmation email then you should try submitting the ticket again. Feel free to reply here if your ticket is taking a long time to get answered and I will see what I can do to follow up with my contacts at ASRock.


exivicus Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 3 hours 41 minutes ago Status: Offline Points: 45	Post Options Post Reply Quote exivicus Report Post Thanks(0) Quote Reply Posted: 3 hours 19 minutes ago at 3:43am
	How long is normal to have to wait for ASRock support to reply to an RMA request£ I put in separate support requests to both ASRock and AMD Tuesday afternoon (9/22) to have them replace my mobo and CPU respectively. In this time I was already contacted by AMD and I've sent my CPU in, they have acknowledged receipt of my CPU and confirmed that a replacement is on its way, but ASRock hasn't even sent a non-automated reply to the creation of my support ticket yet. I tried calling a support number I found online (could not find one on their site directly) and pressing 0 for operator just claimed the VM mailbox was full and hung up on me.

exivicus Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 3 hours 41 minutes ago Status: Offline Points: 45	Post Options Post Reply Quote exivicus Report Post Thanks(0) Quote Reply Posted: 3 hours 17 minutes ago at 3:45am
	Wow, that was quick on your part, thanks Xaltar, I'll follow up next week here.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 42578	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 3 hours 9 minutes ago at 3:53am
	Calling is usually the best way to speed things along but yes, the VM box can fill up, particularly close to the weekend. It's worth trying again next week. Good luck and let me know how it goes.