z370 ex4 sound issue

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   Hello.
I'm not native English, my English will be poor. Please understand.
I use the speakers connected to the audio jack on the back panel as the default audio playback device. I don't use the monitor's sound device.
There are no problems in normal use (e.g. watching YouTube, listening to music, watching videos).
However, when i run a heavy game (e.g., Civilization 6, Kingdom Come: Deliverance), the sound is intermittently cut off, and then there is no sound, or the playback device disappears and there is no sound.
Most games have problems,
but there is no sound issue when playing League of Legends.

This problem has been quite a long time lasting.
I reinstalled Windows 10 several times
I tried installing various sound drivers such as the basic installation of Windows/asrock site version/other latest version.
All had the same problem.
Please let me know the solution.

my computers specs
i5-8400
z370 ex4(bios 4.2)
ddr4 3200 8gb*2
gtx 1070ti
2ssd 3hdd
windows 10 64bit

Thank you.

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ssg Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 08 Dec 2017 Status: Offline Points: 3	Post Options Post Reply Quote ssg Report Post Thanks(0) Quote Reply Topic: z370 ex4 sound issue Posted: 27 Jun 2020 at 3:04am
	Hello. I'm not native English, my English will be poor. Please understand. I use the speakers connected to the audio jack on the back panel as the default audio playback device. I don't use the monitor's sound device. There are no problems in normal use (e.g. watching YouTube, listening to music, watching videos). However, when i run a heavy game (e.g., Civilization 6, Kingdom Come: Deliverance), the sound is intermittently cut off, and then there is no sound, or the playback device disappears and there is no sound. Most games have problems, but there is no sound issue when playing League of Legends. This problem has been quite a long time lasting. I reinstalled Windows 10 several times I tried installing various sound drivers such as the basic installation of Windows/asrock site version/other latest version. All had the same problem. Please let me know the solution. my computers specs i5-8400 z370 ex4(bios 4.2) ddr4 3200 8gb*2 gtx 1070ti 2ssd 3hdd windows 10 64bit Thank you.