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X470 Gaming K4 cannot shut down |
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Meiyou 
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Joined: 11 Nov 2017 Status: Offline Points: 17 |
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 Topic: X470 Gaming K4 cannot shut downPosted: 09 Jul 2020 at 2:28pm |
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Recently I update to BIOS 3.70 and then encounter a problem.
The board cannot shut down, monitor is off but CPU and chassis fan still spin with RGB light. I have checked the window10 power options and everything shows ok. I have reinstalled the 3700X cpu but no luck either. Seem like a BIOS problem? |
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ASRock_TSD
ASRock_Official 
Joined: 20 Mar 2015 Status: Offline Points: 8592 |
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Posted: 09 Jul 2020 at 2:58pm |
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Dear Meiyou,
Greetings, this is ASRock TSD. According to your question we provide some suggestions for verifying: 1. Please load BIOS default setting via [F9] key and press [F10] to save the setting. 2. Try to power off the system under BIOS by pressing the power button. 3. If possible, please reinstall a clean Windows OS. 4. If possible, please install another PSU to verify. Thanks! All the best, ASRock TSD |
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Meiyou
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Joined: 11 Nov 2017 Status: Offline Points: 17 |
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Posted: 14 Jul 2020 at 2:13pm |
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Hey, actually it is not relate to BIOS update. It is just Windows update and the next day system can shut down normally. Sorry for any confused.
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