ASRock.com Homepage
Forum Home Forum Home > Technical Support > AMD Motherboards
  New Posts New Posts RSS Feed - Wakeup problems + peripherals stay powered on
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

Wakeup problems + peripherals stay powered on

 Post Reply Post Reply
Author
Message
dervonnebenaan View Drop Down
Newbie
Newbie


Joined: 26 Feb 2022
Status: Offline
Points: 20
Post Options Post Options   Thanks (0) Thanks(0)   Quote dervonnebenaan Quote  Post ReplyReply Direct Link To This Post Topic: Wakeup problems + peripherals stay powered on
    Posted: 26 Feb 2022 at 5:32pm
Hey guys.

Ever since I rebuilt my PC with an ASROCK B550 Phantom Gaming 4 P1.40 (and some other compontents like new RAM, Ryzen7 Processor etc.), I'm having two different problems, which I suspect are connected:

1. Wakeup
When I put Windows to sleep, it doesn't stay asleep. Instead, it wakes up again after seemingly random times between 1-5 minutes.

  • I disabled the "Allow wake timers" option in Windows power settings.

  • I disabled all wake options in BIOS:
    • Suspend to RAM - Auto

    • Deep Sleep - Disabled

    • PS/2 Wakeup - Disabled

    • PCIE Devices Power on - Disabled

    • RTC Alarm Power on - Disabled

  • When I check Windows Logs for the wake events, it says "Wake Source: Power Button", even though no buttons were pressed. This is why I think it's a problem with the motherboard.



2. Peripheral power
When I turn off my PC, my Keyboard, USB-Hub and Game Controllers all still have power and light up my room like a jazz lounge.

  • I deactivated the "USB Power delivery in Sofft off State (S5)" option in BIOS.

  • I disabled onboard LED in S5.

  • The behaviour is inconsistent. Sometimes, the lights stay on. Sometimes they don't.



Any ideas what might be the problem? Is this even a motherboard problem or do I need to look elsewhere?

Thanks in advance.
dervonnebenaan
Back to Top
ASRock_TSD View Drop Down
ASRock_Official
ASRock_Official


Joined: 20 Mar 2015
Status: Offline
Points: 8592
Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 01 Mar 2022 at 5:06pm
Dear dervonnebenaan,
Thank you for the posting.

For this case, you can fill the supports form from below link and provide more information for us.
Support Request Form: https://event.asrock.com/tsd.asp?ln=en

Thank you,

Best wishes,
ASRock TSD
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.203 seconds.